At Mannat Immigration & Visa Consultants, we strive to provide the best immigration services to our clients. However, we understand that certain circumstances may arise where a refund may be requested. This policy outlines the conditions under which refunds may be provided.
1. Refund Eligibility
Refunds will be considered under the following circumstances:
- Cancellation Before Service Commencement: If you cancel our services before we have started any work on your immigration application, you may be eligible for a refund, minus any administrative charges or processing fees.
- Ineligible Application: If, after an eligibility assessment, we determine that you do not qualify for immigration under the program you applied for, you may be eligible for a refund, subject to applicable service charges.
- Duplicate Payments: If you have made duplicate payments for the same service, we will issue a refund for the extra payment.
Refunds will not be provided under the following circumstances:
- Visa Application Fee: Fees paid to government agencies for visa processing are non-refundable under any circumstances.
- Service Already Rendered: Once services have been initiated, including consultations, assessments, or documentation, no refunds will be issued.
- Change of Mind: If you change your mind after services have started or documents have been submitted, you will not be eligible for a refund.
2. Refund Process
To request a refund, you must submit a written request to our team, providing details of your reason for the refund. You can contact us via:
Email: [Email Address]
Phone: [Phone Number]
Once we receive your refund request, we will review your case and notify you of the outcome within [X] business days. If approved, the refund will be processed and credited to your original payment method.
3. Cancellation Fees
In the event of a cancellation, a cancellation fee may apply to cover administrative costs, work already performed, and services rendered. The fee will depend on the stage of the process and will be communicated to you upon cancellation request.
4. Refund Timeline
Approved refunds will typically be processed within [X] business days. However, the actual time for the funds to be reflected in your account may vary depending on your payment method or the bank’s processing times.
5. Disputes
If you disagree with the outcome of your refund request, please contact us to discuss your concerns. If we are unable to reach a satisfactory resolution, the dispute may be escalated for further review.
6. Amendments to the Refund Policy
Mannat Immigration & Visa Consultants reserves the right to modify or update this Refund Policy at any time. Any changes will be posted on this page and will be effective immediately upon posting.
7. Contact Us
For questions regarding this Refund Policy or to submit a refund request, please contact us at:
Mannat Immigration & Visa Consultants
Office No 910 9th Floor
International Trade Tower E Block
Nehru Place New Delhi 110019
info@mannatconsultant.com
+919220557748
By using our services, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.